Shipping

We are based in Canada, and ship to more than 100 countries worldwide. For accurate rates, add an item to the cart and enter address in checkout (no obligation to buy). Regrettably, we cannot ship to all global regions due to export restrictions.

Are you a shopper in the USA or Canada and concerned about tariffs? See our policy here.

Jump To:
Rates - Add-Ons & Backorders - Delivery Time & Tracking
Overdue - Refused/Return-To-Sender - Customs - Pick-Up


Shipping Rates

Parcels ship from Canada via postal service (or Purolator or UPS depending on location) to provide the most cost-friendly options.

For rates, add an item to the cart and begin checkout. You are not obligated to buy.

Note:

  • Canadian Shipments via Lettermail: Limited by very narrow size restrictions. Therefore, we reserve the right to split multiple items into 2 parcels at our discretion to stay within size range and still offer lowest possible rates.
  • Overseas/International: Rate tiers are fewer, so cost jumps are more drastic as the parcel gets larger. When buying multiple items, shipping costs may be lower overall by placing two small orders instead of one large one.
  • UPS Shipments (Canada & USA only): We are only able to offer flat rates for UPS in our checkout at this time. If this rate is higher than the actual cost when we ship your order, we will refund the difference.

Add-Ons/Combined Orders, Backorders

Sorry, we cannot combine multiple orders after they've been placed. Items cannot be added on afterwards, nor can purchases from our other stores (Ebay, Etsy, eCRATER, etc.). Multiple items must be paid in one transaction to be shipped together and get discounted rates (opening parcels to change items wastes packaging, and requires postage to be cancelled and repurchased). Sorry, we also cannot do backorders. If an item is out of stock it cannot be purchased until new stock becomes available.

Delivery Time & Tracking

Business days are Mon-Fri excluding holidays.
Tracking service is available with all shipping options except economy (Lettermail, Small Packet Air and Int'l Parcel Air). We mark orders "shipped" on the day they've been handed to the carrier (day "0"), but this is not always done during typical business hours. Therefore the next business day after it's updated is counted as day #1, then day #2, etc. Note that customizations and "Made To Order" items take more time before ready to ship.

USA & International deliveries may be subject to delays at Customs, see section below.

Canada

  • Lettermail: (no tracking) 2-8 business days
  • Expedited: 2-8 business days
  • XpressPost: 2-4 business days
  • Priority: 1 business day
  • Purolator Services (no PO Boxes): 1-5 business days


USA

  • Small Packet USA: (no tracking) 7-15 business days
  • Tracked Packet USA: 5-10 business days
  • Expedited USA: 4-8 business days
  • XpressPost USA: 3-5 business days
  • UPS & Purolator Services (no PO Boxes): 2-5 business days

Military APO/FPO: all services 1-4 weeks


International

  • Small Packet Air INTL: (no tracking) 8-20 business days
  • Tracked Packet INTL: 7-18 business days
  • INTL Parcel Air (no tracking): 7-10 business days
  • XpressPost INTL: 4-17 business days
  • UPS Service (no PO Boxes): 4-7 business days


Overdue Shipment/Delays

Be aware that shipping delays are common - a little patience goes a long way! If your parcel was shipped by an untracked service, before assuming your parcel is "lost", contact your nearest postal outlet to see if it is waiting for pick-up, since pick-up notices sometimes do not get sent out. If 30 days have passed after the shipment date and you have still not received your parcel, please contact us. If you are shipping us a return which is overdue, see our Return Policy page.

Refused/Unclaimed & Return-To-Sender

If you provide an incorrect address with your order, refuse to accept the parcel, fail to pick up the parcel from the post office, or it is sent back to us without there having been any error on our part, we must charge you for any costs (the carrier may charge us to re-route or send it back). Depending on circumstance, we will bill you for this charge, deduct the amount from an order refund, or include this charge in your new rate to ship it out again.

Customs

We ship from Canada. For many customers, this means your parcel must cross a border before it reaches you. If it does, your government's Customs agents may inspect the parcel which can sometimes result in delays and import fees (tip: postal services rarely incur cross-border fees, private carriers are more likely). The recipient is solely responsible for any import taxes, brokerage or Customs fees charged upon delivery.

Gift Shipments & Customs
Recipients of gift shipments are not usually charged import fees or tax, so it may seem desirable to have us declare all shipments as gifts. However "gift" is a Customs declaration defined generally for merchants as "the delivery addressee and the billing addressee are completely different", under the assumption that that the order is being sent to an address unrelated to the transaction. Also, we are legally required to declare the exact item price on the Customs form (see "Declared Value" below).

Declared Value
Sorry, we cannot declare the value of a parcel's contents on the Customs form as less than the actual price. It is not a legal or ethical business practice. Note that:

  • Lying to Customs is fraud, and fraud is a federal offence.
  • The parcel is insured only for the value declared. If your $100 order got lost and we had declared it as worth $20, you could only get a $20 refund since that is the amount the shipping carrier would reimburse you.


Pick-Up

(Winnipeg, MB) Our studio is not open to the public, but you may schedule to pick up your order from the main door. Note that pickups arranged through our checkout must be paid in advance, and allow 1-2 days for processing. Fabric pouches, boxes, and other gift packaging is only included with shipped orders.