To calculate rates, add an item to the cart and enter your address in the checkout (no obligation to buy). We ship world wide with the exception of Belarus, Democratic People's Republic of Korea, Somalia and Syria due to Canada Customs export restrictions.
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All parcels ship from Canada via Canada Post. Parcels are labelled from "E Barrick / Art of Adornment". Gloves, hosiery and other apparel will be described on the Customs form as simply "clothing". Please note that shipping costs are non-refundable.
Tracking service is available with all shipping services except Letter-Post, Light Packet and Small Packet (economy services). You may view your parcel's tracking number in our shipping confirmation email or login and view your Order History.
(Downtown Vancouver BC only) Our studio is not open to the public so pick-ups must occur elsewhere nearby, for example at a coffee shop in the Robson St. @ Burrard St. area (you need not buy any coffee). To place an order for pick-up, first select CAD $ currency in the top right menu. Select "Arrange Pick-Up" as your shipping method and choose PayPal Checkout or Interac E-Transfer as payment option (pick-ups arranged through our checkout must be paid in advance). Then email us suggesting a day and time to meet (12pm-5:30pm daily excl. holidays), allowing approx. 2 days for processing. Note: fabric pouches, boxes, and other gift packaging is only included with shipped orders.
Add-Ons & Combined Shipments
Sorry, we cannot combine orders (more than one order shipped in the same parcel). For multiple items to be shipped together they must be paid in one transaction; more items cannot be added on afterward, nor can purchases from our other stores (Ebay and Etsy). It is actually often cheaper to ship different orders separately anyway, because shipping cost is determined by total parcel weight, not size (the heavier the parcel, the more likely it will jump into a higher weight/cost tier).
Sorry, we do not do backorders or take advance orders. If an item is out of stock it cannot be purchased until stock becomes available.
Parcel "Drop-Off" (If No One Home)
When a parcel is too big to fit in your mailbox and no one is home to receive the shipment in person, it must be taken to the nearest post office for storage until you can pick it up. Some people find this inconvenient and wish us to instruct postal services to leave the parcel at a side door, back porch, etc. however we cannot do this. Unsecured parcels risk being stolen or damaged, and insurance does not cover parcels left unsecured (also there is no space on our shipping labels to include such instructions anyhow).
Late or Lost Shipment
Be aware that shipping delays are common - a little patience goes a long way. Before assuming your parcel is lost, contact your nearest postal outlet to see if it is waiting for pick-up (pick-up notices sometimes do not get sent out, or get misplaced). If 30 days have passed from the shipment date and you have still not received your parcel, please contact us. If you are shipping us a return which is overdue, see Returns.
Refused, Unclaimed or Return-To-Sender (RTS) Shipment
If you provide an incorrect address, refuse to accept the parcel, fail to pick up the parcel from the carrier, and/or it is sent back to us without there having been any error on our part, we must charge you the return shipping cost (the Post charges us to send it back). See Returns for full details.
Parcels ship from Canada via Canada Post. Please note that parcel tracking is not available with Letter-Post, Light Packet and Small Packet (economy services).
Rates depend on parcel size and destination (starting between $2-$6). Rates may fluctuate daily since they are provided live from Canada Post based in CAD $ and are affected by foreign exchange rates. To calculate your rate, add an item to the cart and begin checkout. You are not obligated to buy.
USA & International Shipments:
Rate tiers are fewer, therefore cost jumps get more drastic as the parcel gets heavier. When buying multiple items, shipping costs will often be lower overall by placing two small orders instead of one large one.
Business days (weekdays, Mon-Fri excluding holidays) count from first weekday after payment is received. "Made To Order", "Special Order" and customized items take more time before ready to ship (see product listing). Letter-Post, Light Packet and Small Packet are economy services and tracking is not available.
Letter-Post & Expedited approx. 2-8 business days, XpressPost 2-4 business days, Priority 1-2 business days
Light Packet approx. 1-3 weeks, Small/Tracked Packet approx. 1-2 weeks, Expedited 4-7 business days, XpressPost 3-4 business days
USA Military APO/FPO: all services 1-4 weeks
Light Packet approx. 1-3 weeks, Small/Tracked Packet & Parcel Air approx. 1-2 weeks, XpressPost 4-7 business days
Deliveries to urban centres are faster than to rural areas. Be aware that local conditions (extreme weather, labour disputes, Nov/Dec seasonal volume) and Customs clearance (USA & International deliveries) can cause delays. If the parcel has not arrived within a few business days of the estimated time, first contact your local post office and ask if it waiting for pick-up (they may have been unable to notify you - this DOES happen!). If more than 30 days have passed from the shipment date and you have still not received your parcel, or if your order has been sent back to us "return-to-sender", see late/lost/RTS refunds.
We will gladly ship to any address that is not the same as your billing address (work, school, gift recipient, neighbor, etc.). However:
Protect Your Purchase - Ship Safely to a Different Address
Recommended when you ship to a non-billing address for ANY ONLINE PURCHASE, not just with us. Take a few seconds and guard against online fraud and processing delays wherever you shop:
Call phone number on back of card BEFORE purchase to add the address to your account (so they know it is not a thief using the card). You only need to add it once.
PayPal Balance Payments:
Add it as a "gift" address to your PayPal profile before purchase (or call 1-888-221-1161 or 1-402-935-2050). This proves you authorized this address. You only need to add it once.
Shipping Out-Of-Country and PayPal: Unfortunately PayPal does not allow all regisetred account holders to ship to countries different from their own. So although you may enter a foreign delivery address in our cart, PayPal may override it and force you to change it to your own country. To avoid this, try adding it as a "gift" address to your PayPal account before purchase (see PayPal Balance Payments above). If PayPal still rejects it, we have no choice but to ship to your country.
We ship from Canada. For many customers, this means your parcel must cross a border before it reaches you. If it does, your government's Customs agents may inspect the parcel which can sometimes result in delays and import fees. The recipient is solely responsible for any import taxes or Customs fees charged upon delivery. If delivery of a shipment is refused because of these charges, the customer will be responsible for any costs incurred as a result of the parcel being rejected, including return shipping and handling.
Unfortunately we cannot predict how long or how much Customs may require. On rare occasions, parcels sent by Light Packet, Small Packet, Tracked Packet and Parcel Air have been delayed by a week or more beyond the estimated time. Please understand that this is beyond our control.
Gift Shipments & Customs
A "gift" is a Customs declaration defined as "a parcel sent to an address where money was not exchanged with the sender for its contents". Recipients of gift shipments are not usually charged import fees or tax, so it may seem desirable to have us declare all shipments as gifts. However, by federal law we can only declare your shipment as a gift if we ship it to an address and name different from your billing address and name, and we are required to declare the exact item price on the Customs form (see Declared Value below).
Sorry, we cannot declare the value of a parcel's contents on the Customs form as less than the actual price?, so there is no point in asking us to. There are two reasons:
The fact that other businesses may lie to Customs for you does not concern us (we will not "jump off a bridge" because another shop did). It is not a legal or ethical business practice.
At least one of two express services ("Priority" or "XpressPost") are available to most destinations worldwide. Both include insurance and tracking. To calculate rates, add an item to the cart and begin Check Out (you are not obligated to buy). Please note we cannot change shipping services after order is placed.
Priority & XpressPost Service Conditions/Exclusions
Next-Day Service And Private Carriers
We are not currently able to offer Priority/Next-Day service to non-Canadian addresses. Next-Day service outside Canada is only available through private carriers (UPS, FedEx, etc.). We do not deal with these carriers because they do not ship to all locations worldwide, charge international recipients ridiculously high brokerage and Customs fees, and/or will not allow shipments containing items made with precious metals, crystal, and semi-precious stones. Until those conditions change we will only ship using services available from Canada Post.