Holiday Shipping Guide

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Shipping

To calculate rates, add an item to the cart and enter your address in the checkout (no obligation to buy). We ship world wide with the exception of Belarus, Democratic People's Republic of Korea, Somalia and Syria due to Canada Customs export restrictions.

Check out our Holiday Shipping Guide for ordering recommendations!

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General Information

All parcels ship from Canada via Canada Post. Parcels are labelled from "E Barrick / Art of Adornment". Gloves, hosiery and other apparel will be described on the Customs form as simply "clothing". Please note that shipping costs are non-refundable.

Countries We Have Shipped To (in red) Updated Oct. 2014
Custom Map by BigHugeLabs.com
Map by BigHugeLabs

 

Parcel Tracking

Tracking service is available with all shipping services except Letter-Post, Light Packet and Small Packet (economy services). You may view your parcel's tracking number in our shipping confirmation email or login and view your Order History.

Pick-Up

(Downtown Vancouver BC) Our studio is not open to the public, so pick-ups must occur elsewhere. We meet customers by appointment at Blenz Coffee, 1201 Robson Street (corner of Robson and Bute). To place an order for pick-up, select "Arrange Pick-Up" as your shipping method and choose PayPal Checkout or Interac E-Transfer as payment option (pick-ups arranged through our checkout must be paid in advance). Then email us suggesting a day and time to meet (12pm-5:30pm daily excl. holidays), allowing 1-2 days for processing. Note: fabric pouches, boxes, and other gift packaging is only included with shipped orders.

Add-Ons & Combined Shipments

Sorry, we cannot combine orders (more than one order shipped in the same parcel). For multiple items to be shipped together they must be paid in one transaction; more items cannot be added on afterward, nor can purchases from our other stores (Ebay and Etsy). It is actually often cheaper to ship different orders separately anyway, because shipping cost is determined by total parcel weight, not size (the heavier the parcel, the more likely it will jump into a higher weight/cost tier).

Backorders

Sorry, we do not do backorders or take advance orders. If an item is out of stock it cannot be purchased until stock becomes available.

Parcel "Drop-Off" (If No One Home)

When a parcel is too big to fit in your mailbox and no one is home to receive the shipment in person, it must be taken to the nearest post office for storage until you can pick it up. Some people find this inconvenient and wish us to instruct postal services to leave the parcel at a side door, back porch, etc. however we cannot do this. Unsecured parcels risk being stolen or damaged, and insurance does not cover parcels left unsecured (also there is no space on our shipping labels to include such instructions anyhow).

Late or Lost Shipment

Be aware that shipping delays are common - a little patience goes a long way. Before assuming your parcel is lost, contact your nearest postal outlet to see if it is waiting for pick-up (pick-up notices sometimes do not get sent out, or get misplaced). If 30 days have passed from the shipment date and you have still not received your parcel, please contact us. If you are shipping us a return which is overdue, see Returns.

Refused, Unclaimed or Return-To-Sender (RTS) Shipment

If you provide an incorrect address, refuse to accept the parcel, fail to pick up the parcel from the carrier, and/or it is sent back to us without there having been any error on our part, we must charge you the return shipping cost (the Post charges us to send it back). See Returns for full details.

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Rates & Delivery Time

Parcels ship from Canada via Canada Post. Please note that parcel tracking is not available with Letter-Post, Light Packet and Small Packet (economy services).

Worldwide Rates

Rates depend on parcel size and destination (starting between $2-$6). Rates may fluctuate daily since they are provided live from Canada Post based in CAD $ and are affected by foreign exchange rates. To calculate your rate, add an item to the cart and begin checkout. You are not obligated to buy.

USA & International Shipments:

Rate tiers are fewer, therefore cost jumps get more drastic as the parcel gets heavier. When buying multiple items, shipping costs will often be lower overall by placing two small orders instead of one large one.

Delivery Time

Business days are Mon-Fri excluding holidays. If order status is not updated to "shipped" on a business day before 4pm Pacific Time, the next business day is considered day #0 (example: if order shipped at 5:30pm PT on Friday, count delivery time with Monday as day #0, Tuesday as day #1, etc.). Remember that "Made To Order", "Special Order" and customized items take more time before ready to ship (see product listing). Letter-Post, Light Packet and Small Packet are economy services and tracking is not available.

Canada:

Letter-Post & Expedited approx. 2-8 business days, XpressPost 2-4 business days, Priority 1-2 business days

USA:

Light Packet approx. 1-3 weeks, Small/Tracked Packet approx. 1-2 weeks, Expedited 4-7 business days, XpressPost 3-4 business days
USA Military APO/FPO: all services 1-4 weeks

International:

Light Packet approx. 1-3 weeks, Small/Tracked Packet & Parcel Air approx. 1-2 weeks, XpressPost 4-7 business days

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Holiday Shipping Guide

During the holiday season, delivery can take a little longer due to increased shipping traffic and adverse weather conditions. To help you get your order in time, we recommend the "order-before" dates below for each shipping service. If you order after these dates it may still arrive in time, but chances are reduced.

See also our Gift Options (gift certificates, unpriced receipts and gift packaging) and get information on shipping direct to a gift recipient.


Holiday Shipping Guide 2014
Recommended Order-Before Dates (
Payment Clears BEFORE Dates Below)
Note: "Made-To-Order", "Special Order", and "Customized" items add more time - see product page.

Destination
Letter-Post & Light Packet
Tracked Packet
Expedited & Parcel Air
XpressPost
Only
Countries
Hanukkah
Dec. 16
Xmas Eve
Dec. 24
Hanukkah
Dec. 16
Xmas Eve
Dec. 24
Hanukkah
Dec. 16
Xmas Eve
Dec. 24
Africa
Nov. 17
Nov. 24
Nov. 17
Nov. 24
Nov. 24
Dec. 1
Asia, Australia & NZ, Caribbean, Central & South America, Europe, Middle East
Nov. 27
Dec. 5
Nov. 27
Dec. 5
Dec. 1
Dec. 8
Canada (BC Only)* **
Dec. 10
Dec. 18
Dec. 10
Dec. 18
Dec. 15
Dec. 22
Canada (Outside BC)*
Dec. 5
Dec. 15
Dec. 5
Dec. 15
Dec. 11
Dec. 19
USA
Dec. 1
Dec. 8
Dec. 4
Dec. 12
Dec. 8
Dec. 16
USA (Military APO/FPO Only)
Nov. 16
Nov. 24
Nov. 16
Nov. 24
Nov. 16
Nov. 24

 

* Priority Courier service in Canada requires cleared payment before Dec. 15 and Dec. 23
** Local Vancouver BC pick-ups for Christmas: no pickups Dec. 24 - 26.

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Overdue Shipment?

Deliveries to urban centres are faster than to rural areas. Be aware that local conditions (extreme weather, labour disputes, Nov/Dec seasonal volume) and Customs clearance (USA & International deliveries) can cause delays. If the parcel has not arrived within a few business days of the estimated time, first contact your local post office and ask if it waiting for pick-up (they may have been unable to notify you - this DOES happen!). If more than 30 days have passed from the shipment date and you have still not received your parcel, or if your order has been sent back to us "return-to-sender", see late/lost/RTS refunds.

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Non-Billing/Gift Address

We will gladly ship to any address that is not the same as your billing address (work, school, gift recipient, neighbor, etc.). However:

  • You MUST add it to your account first and select it as delivery address during checkout
  • Shipping to an address outside Canada? See important Customs info
  • Please inform the recipient that a parcel from Art of Adornment is coming so they will accept it
  • Add the address to your payment source account before purchase (see below)

 

Protect Your Purchase - Ship Safely to a Different Address

Recommended when you ship to a non-billing address for ANY ONLINE PURCHASE, not just with us. Take a few seconds and guard against online fraud and processing delays wherever you shop:

Credit/Debit Payments:

Call phone number on back of card BEFORE purchase to add the address to your account (so they know it is not a thief using the card). You only need to add it once.

PayPal Balance Payments:

Add it as a "gift" address to your PayPal profile before purchase (or call 1-888-221-1161 or 1-402-935-2050). This proves you authorized this address. You only need to add it once.

Shipping Out-Of-Country and PayPal: Unfortunately PayPal does not allow all regisetred account holders to ship to countries different from their own. So although you may enter a foreign delivery address in our cart, PayPal may override it and force you to change it to your own country. To avoid this, try adding it as a "gift" address to your PayPal account before purchase (see PayPal Balance Payments above). If PayPal still rejects it, we have no choice but to ship to your country.

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Customs

We ship from Canada. For many customers, this means your parcel must cross a border before it reaches you. If it does, your government's Customs agents may inspect the parcel which can sometimes result in delays and import fees. The recipient is solely responsible for any import taxes or Customs fees charged upon delivery. If delivery of a shipment is refused because of these charges, the customer will be responsible for any costs incurred as a result of the parcel being rejected, including return shipping and handling.

Unfortunately we cannot predict how long or how much Customs may require. On rare occasions, parcels sent by Light Packet, Small Packet, Tracked Packet and Parcel Air have been delayed by a week or more beyond the estimated time. Please understand that this is beyond our control.

Gift Shipments & Customs

Recipients of gift shipments are not usually charged import fees or tax, so it may seem desirable to have us declare all shipments as gifts. However "gift" is a Customs declaration defined for merchants as "a parcel sent to a name and address different from the customer's" (which proves that no one at the receiving address paid us for it). By federal law we can only declare your shipment as a gift if we ship it to an address and name different from your billing address and name. Also, we are required to declare the exact item price on the Customs form (see Declared Value below).

Declared Value

Sorry, we cannot declare the value of a parcel's contents on the Customs form as less than the actual price, so there is no point in asking us to. There are two reasons:

  • It is illegal. Lying to Customs is fraud, and fraud is a federal offence.
  • The parcel is insured only for the value declared. If your $100 order got lost and we had declared it as worth $20, you could only get a $20 refund since that is the amount Canada Post would reimburse.

 

The fact that other businesses may lie to Customs for you does not concern us (we will not "jump off a bridge" because another shop did). It is not a legal or ethical business practice.

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Express Shipping

At least one of two express services ("Priority" or "XpressPost") are available to most destinations worldwide. Both include insurance and tracking. To calculate rates, add an item to the cart and begin Check Out (you are not obligated to buy). Please note we cannot change shipping services after order is placed.

Priority & XpressPost Service Conditions/Exclusions

  • "Special Order", "Made to Order" and customized items take extra time to prepare (see item listings)
  • Delivery times do not apply to military APO/FPO addresses or forwarded mail
  • Telephone number for destination is required
  • Priority service will not deliver to P.O. boxes

 

Next-Day Service And Private Carriers

We are not currently able to offer Priority/Next-Day service to non-Canadian addresses. Next-Day service outside Canada is only available through private carriers (UPS, FedEx, etc.). We do not deal with these carriers because they do not ship to all locations worldwide, charge international recipients ridiculously high brokerage and Customs fees, and/or will not allow shipments containing items made with precious metals, crystal, and semi-precious stones. Until those conditions change we will only ship using services available from Canada Post.

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