General Information

All parcels ship from Canada via Canada Post and include insurance. Parcels are labelled from "E Barrick / Art of Adornment". Gloves, Hosiery and other clothing-type items will be described on the Customs form as simply "clothing". Please note that shipping costs are NON-REFUNDABLE.

Parcel Tracking
Tracking service is available to all destinations worldwide with all shipping services except with Small Packet Air (an economy service available to non-Canadian addresses only). After your parcel has shipped we will email you the tracking number. If you do not receive an email, check your spam/junk mail folder or login to your account and check your Order History (view order details). Remember that tracking service is only as good as the mail carrier scanning the bar code on the parcel - often to addresses outside Canada, once the parcel has entered the destination country very few scans are made.

Insurance
All orders are shipped fully insured for loss or damage at no extra cost to the customer.

Pick-Up
(Downtown Vancouver BC only) Pick-up orders cannot be placed via the online shopping cart. Contact us with your full name, telephone number, the items you wish to purchase (include item #'s), whether you wish to pay cash in person or in advance via credit card/PayPal, and a suggested day/time for pick-up within the next 7 days. We will email you an invoice with your total within 24 hours. Please note that our studio is not open to the public so we must meet elsewhere (eg. coffee shop). If you cannot meet us downtown for pick-up or have already paid for your order via the online cart we MUST ship.

Combined Shipments & "Add-Ons"
To save on shipping costs, multiple items must be paid in one single transaction - separate transactions must be shipped separately. Ebay orders must be paid in full at Ebay, and online store orders must be paid in full the online store. Sorry, purchases from both cannot be combined together, nor items "added on" after payment has been received. Our shipping system is automatically integrated, therefore once an order has been placed and paid for it cannot be combined with any others.

Parcel "Drop-Off" If No One Home
When a parcel is too big to fit in the mailbox and no one is home to receive the shipment in person, it must be taken to the nearest post office for storage until you can pick it up. Some people find this inconvenient and wish us to instruct postal services to leave the parcel at a side door, back porch, etc. however we cannot do this. Unsecured parcels risk being stolen or damaged and insurance does not cover parcels left intentionally unattended (also there is no space on our shipping labels to include such instructions anyhow).

Lost Or Return-To-Sender Shipment
Always double-check your shipping address for accuracy before you confirm your order. If more than 30 days have passed from the shipment date and you have still not received your parcel, or if your order has been sent back to us "return-to-sender" by the postal service, see Refunds.

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Rates & Delivery Time

Parcels ship from Canada via Canada Post. Please note that parcel tracking is not available with Small Packet Air (an economy service available to addresses outside Canada only).

Worldwide Rates
Rates depend on parcel size/weight and destination (starting between $6-$12 USD). They fluctuate slightly every day since they are provided live from Canada Post based in $CAD and are affected by daily currency conversion rates. To calculate your rate, add an item to the cart and begin Check Out - rates and options will be displayed automatically. You will not be obligated to buy.

Canada: Expedited approx. 2-8 weekdays, XpressPost 2-4 weekdays, Priority 1-2 weekdays (next-day)

USA: Small Packet & Expedited approx. 5-10 weekdays to Customs, XpressPost 3-5 weekdays to Customs
USA Military APO/FPO only: all services approx. 10-20 weekdays

Other International: Small Packet & Air Parcel approx. 6-12 weekdays to Customs, XpressPost 4-7 weekdays to Customs

Check your calendar! Need your order by a specific date? We recommend XpressPost (it has priority at Customs). Please note we cannot change services after order has been placed.

Overdue Shipment?
Deliveries to major urban centres are faster than to less populated areas. Be aware that local conditions (extreme weather, labour disputes, Nov/Dec seasonal volume) can cause delays. However if the parcel has not arrived within the estimated time, first contact your local post office to see if it waiting for pick-up (they may have been unable to notify you). Remember that delays at Customs are common and in very rare instances can add a week or more to your estimated delivery time - a little patience goes a long way.

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Non-Billing/Gift Address

We will gladly ship to any address that is not the same as your billing address (work, school, gift recipient, neighbor, etc.). However:

* You MUST add it to your Address Book first and select it as delivery address during Check Out.
* You should inform the recipient that a parcel from Art of Adornment is coming so they will accept it!
* Shipping to an address outside Canada? See important Customs info.
* Add the address as a "gift" address to your payment source account before purchase (see below).

Protecting Your Purchase
Recommended when you ship to a non-billing address for ANY ONLINE PURCHASE, not just with us! These tips will help you guard against online fraud and processing delays wherever you shop.

Credit/Debit Card (via PayPal) Payments: Call 24-hour number on back of card BEFORE purchase and add the new address to your account so they will know it is not a thief using the card. Once you have added it you will not need to again.

PayPal Account Balance Payments: You must add the address as a "gift" address to your PayPal profile before purchase (or call 1-888-221-1161 or 1-402-935-2050). This lets PayPal know that you have authorized this address. Once you have added it you will not need to again.

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Customs

Non-Canadian delivery address: the local Customs Office may hold the parcel for inspection which can cause delays. Usually it is only by 1-3 days, but on very rare occasions parcels sent by Small Packet, Expedited, and International Air have taken a week or more to clear Customs (thus we recommend XpressPost if delivery is time-sensitive). The recipient is responsible for any import taxes or Customs fees charged upon delivery.

Gifts
We can only declare your purchase as a "gift" on the Customs label if we are shipping it direct to someone who did not pay for the order and who does not live at the billing address, AND if you have also included an unpriced gift receipt. Also, we are required by law to declare the exact item value on the Customs form. If you think this may spoil the surprise, you should not have your purchase shipped direct to a gift recipient.

Declared Value
Sorry, we will NOT declare the value of the parcel contents on the Customs form as less than the actual item value, so there is no point in asking us to. There are two reasons:

1.) It is illegal. Mail fraud is a federal offence.
2.) The parcel is insured only for the value declared. If your $100 order got lost in transit and we had declared it as worth $20, you could only get a $20 refund since that is the amount Canada Post would reimburse you.

The fact that other businesses may lie to Customs for you does not concern us (we will not "jump off a bridge" because another store did). It is not a legal or ethical business practice.

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Express Shipping

At least one of two express services ("Priority" or "XpressPost") are available to most destinations worldwide. Both include insurance and tracking. To calculate rates, add an item to the cart and begin Check Out (you are not obligated to buy). Rates display automatically based on address provided. Please note we cannot change shipping services after order is placed.

Priority and XpressPost Service Conditions/Exclusions
* "Special Order", "Made to Order" and customized items take extra time (see item listings)
* Service does not apply to military APO/FPO addresses or forwarded mail
* Providing telephone number of destination recommended (type in "Order Notes" box in checkout)
* Delivery address outside Canada: Customs office may hold parcel for inspection approx. 1-3 weekdays
* Parcel cannot be "dropped off" (eg. left at side door)

Priority/Overnight Service And Private Carriers
We are not currently able to offer Priority/Overnight to non-Canadian addresses. Priority service outside Canada is only available through private carriers (UPS, FedEx, etc.). We do not deal with private carriers because they do not ship to all locations worldwide, charge international recipients ridiculously high brokerage and Customs fees, require extensive paperwork from us on international shipments, and/or will not accept shipments containing items made of precious metals, crystal, and semi-precious stones (what many of our products contain). Until those conditions change we will only ship using services available from Canada Post.

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