General Information

A confirmation email is sent automatically when Check Out is completed. Set your email program to accept mail from contact(at)artofadornment.ca (if not received within 24 hours, check your spam/junk mail folder).

Technical Problem During Check Out?
This is likely because your browser's security settings are set unusually high. First check that your browser is able to accept "cookies" (small pieces of information sent by a web server to store on a web browser - in our case, so the browser can remember what you have in the cart while you visit another store page). Cookie settings are usually under Tools > Options > Privacy but may be different depending on your browser. If this does not solve the problem, see our Techncial Problems FAQ for help.

Sales Tax
In compliance with Canadian tax law, anything sold within our province (BC) must be charged all applicable taxes; orders shipped to other Canadian provinces must be charged GST (or HST if an HST province). Tax is charged on the item total and shipping cost combined, since tax is based upon whatever costs it takes to get the purchase into the recipient's hands.

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What Is PayPal?

PayPal is the world's largest and most trusted online payment checkout system (in fact it is the only online payment system trusted by Ebay and is accepted at Sears, Wal-Mart, FTD, and many others) which processes credit card transactions instantly - no PayPal registration is required. They also offer a service where you can debit funds from your bank account (registration with PayPal required). Your financial information is securely processed by PayPal and is never revealed to the merchant. PayPal is fast, free, secure and safe. You may sign up at www.paypal.com or while checking out, but it is not required.

There are two ways to pay online. Both use the PayPal system, so select "PayPal" during Check Out in either case:

Registered PayPal Account/Debit
Funds are instantly debited from your current PayPal balance, on-file credit card, or on-file bank account. After the Confirm Order screen you are directed to login at PayPal. Tip: for smoother Check Out we recommend you use the same email address in your account profile here as you use at PayPal.

Credit Card Processing * (No PayPal Registration Required)
After the Confirm Order screen you will see a PayPal screen. Look for text that either says "Don't have a PayPal account? Use your credit card or bank account (where available)" or "Pay with debit or credit card". Simply follow the instructions on your screen. Transaction will display on statement as "PAYPAL *ARTOFADORNMENT".

* Prepaid VISA/AMEX/MC Gift Cards: They are not actual credit cards, they are essentially plastic gift certificates. Before using one online it must be registered (see Online or Phone purchases). Not all types are currently supported in our checkout, and some are restricted against international purchases. Cards which do not require entering a PIN may not be accepted. If you encounter difficulty using your card, you must contact the card issuer directly for assistance.

PayPal is available in over 190 countries. If you cannot use PayPal, see Alternate Payment below.

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Alternate Payment

If you prefer not to pay via PayPal or cannot because your country is not listed here, see below. Please note that only orders placed through the online checkout will appear in your Order History.

If you are not paying via the PayPal or HyperWallet checkouts, your items will be reserved for you for a maximum of 7 calendar days (10 for overseas). If payment is not received within that time, your order will be considered "abandoned" and cancelled. Since much of our stock is limited edition or one-of-a-kind (rare), the fairest way to give customers a chance to buy is to make the item available again without too much delay.

HyperWallet Checkout in US or Canadian Funds
(North America only) An online payment service which transfers funds between most Canadian banks and credit unions at no cost to you. Your financial data is securely processed by HyperWallet and is never revealed to the merchant. You must already have a registered HyperWallet account. Select $USD or $CAD as your currency in the left-hand menu, choose "HyperWallet" as your payment method, and follow instructions on the screen.

INTERAC E-Transfer in Canadian Funds
(North America only) Bank-to-bank payments which transfer funds between Canadian banks and credit unions. Your financial data is processed by the bank and never revealed to the merchant. You must already use online banking with a participating institution. Simply contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will email you an invoice, verification question, and total in $CAD within 24 hours. Then login to your online banking, select "Interac E-Transfer" from the Payments/Transfers menu, and enter the verification info we provided. Your bank emails us a notification and we then complete the transfer. Transaction fees apply.

Money Order
(Worldwide) A voucher purchased at a bank or post office outlet that is mailed to the merchant, who cashes it at a bank. Slower than a Wire Transfer but the sender's fee is lower. Unlike a cashier's cheque, Money Orders are prepaid in cash, not drawn on a bank account. They must be purchased in the same currency as you select here. You MUST buy an "international" type if you are outside Canada. Select "Money Order" as your payment method and follow the instructions in the checkout (these details as well as our mailing address will be provided for you to print out). Plan to mail the Money Order within 48 hours of confirming order to ensure prompt arrival.

Western Union Wire Transfer in Canadian Funds
(Worldwide) An instant cash payment sent from a Western Union outlet near you and picked up by the merchant at an outlet near them. Faster than a Money Order but the sender's fee is higher. Contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will send you an invoice via email with a total in $CAD within 24 hours. Then visit a Western Union agent, request a transfer in $CAD, then send us the tracking number so we can pick it up.

Cash Upon Pick-Up
(Vancouver BC only) Canadian funds in exact change. Our studio is not open to the public so pick-ups must occur elsewhere nearby, for example at a coffee shop. Our shopping cart cannot accept orders for cash payments, therefore please contact us with full name, the items you wish to purchase (include item #'s!) and a suggested day/time for pick-up in downtown Vancouver within the next 7 days, and will send you an invoice via email with a total in $CAD within 24 hours. If you cannot come downtown or have already paid for shipping we MUST ship.

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Bulk Discounts/Wholesale

We are a very small operation and thus cannot offer true "wholesale" prices. We do not have a printed catalogue, our online store contains all the current stock we have. Our handmade items are created in Canada by the designers themselves, not mass-produced on factory assembly lines, athough our pricing is quite competitive. Instead, we offer a 20% discount off orders valued over $200 USD made in one transaction (total before shipping and tax). Email us with your store name, shipping address, and tax/resale number to get the discount code. The code can be used multiple times and does not expire, and you are not required to buy multiples of the same product.

Exclusions: Products by designers Atratus, BinarySoul, Kitsune, Lady V, Noctilucence and 10andSix. You may still buy them however they will not affect the minimum order requirement. Sale items cannot be further discounted.

Conditions: Only current in-stock quantities are eligible. We do not do advance orders or backorders. Bulk orders are packaged without gift bags, gift boxes, etc. to reduce waste and shipping cost.

Are you a retailer who resells Art of Adornment products?
Tell us about it and we will promote you by adding your shop to our growing list of retailers on the About Us page! If you are placing an order, type a quick note with your store name and location into the "Order Notes" box during Check Out, or send us an email.

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Combined Payments

To save on shipping costs, multiple items must be paid in one single transaction - separate transactions must be shipped separately. Ebay orders must be paid in full at Ebay, and online store orders must be paid in full in the online store. Sorry, purchases from both cannot be combined together, nor items "added on" after payment has been received. Our shipping system is automatically integrated, therefore once an order has been placed and paid for it cannot be combined with any others.

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