General Information

A confirmation email is sent automatically when Check Out is completed. Set your email program to accept mail from contact(at)artofadornment.ca (if not received within 24 hours, check your spam/junk mail folder).

Technical Problem During Check Out?
This is likely because your browser's security settings are set unusually high. First check that your browser is able to accept "cookies" (small pieces of information sent by a web server to store on a web browser - in our case, so the browser can remember what you have in the cart while you visit another store page). Cookie settings are usually under Tools > Options > Privacy but may be different depending on your browser. If this does not solve the problem, see our Techncial Problems FAQ for help.

Sales Tax
In compliance with Canadian tax law, anything sold within our province (BC) must be charged all applicable taxes; orders shipped to other Canadian provinces must be charged GST (or HST if an HST province). Tax is charged on the item total and shipping cost combined, since tax is based upon whatever costs it takes to get the purchase into the recipient's hands.

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What Is PayPal?

PayPal is the world's largest and most trusted online payment checkout system (in fact it is the only online payment system trusted by Ebay and is accepted at Sears, Wal-Mart, FTD, and many others) which processes credit card transactions instantly - no PayPal registration is required. They also offer a service where you can debit funds from your bank account (registration with PayPal required). Your financial information is securely processed by PayPal and is never revealed to the merchant. PayPal is fast, free, secure and safe. You may sign up at www.paypal.com or while checking out, but it is not required.

There are two ways to pay online. Both use the PayPal system, so select "PayPal" during Check Out in either case:

Registered PayPal Account/Debit
Funds are instantly debited from your current PayPal balance, on-file credit card, or on-file bank account. After the Confirm Order screen you are directed to login at PayPal. Tip: for smoother Check Out we recommend you use the same email address in your account profile here as you use at PayPal.

Credit Card Processing * (No PayPal Registration Required)
After the Confirm Order screen you will see a PayPal screen. Look for text that either says "Don't have a PayPal account? Use your credit card or bank account (where available)" or "Pay with debit or credit card". Simply follow the instructions on your screen. Transaction will display on statement as "PAYPAL *ARTOFADORNMENT".

* Prepaid VISA/AMEX/MC Gift Cards: They are not actual credit cards, they are essentially plastic gift certificates. Before using one online it must be registered (see Online or Phone purchases). Not all types are currently supported in our checkout, and some are restricted against international purchases. Cards which do not require entering a PIN may not be accepted. If you encounter difficulty using your card, you must contact the card issuer directly for assistance.

PayPal is available in over 190 countries. If you cannot use PayPal, see Alternate Payment below.

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Alternate Payment

If you prefer not to pay via PayPal or cannot because your country is not listed here, see below. Please note that only orders placed through our checkout will appear in your Order History.

If you are not paying via the PayPal or HyperWallet checkouts, your items will be reserved for a limited time only. If contact and/or payment is not received within the specified time, your order will be considered "abandoned" and cancelled. Since much of our stock is limited edition or one-of-a-kind, the fairest way to give customers a chance to buy the few pieces we have is to make items available again without too much delay.

HyperWallet Checkout in Canadian Funds
(Canada only) An online payment service which transfers funds between most Canadian banks and credit unions at no cost to you. Your financial data is securely processed by HyperWallet and is never revealed to the merchant. You must already have a registered HyperWallet account. Select $CAD as your currency in the left-hand menu, choose "HyperWallet" as your payment method, and follow instructions on screen.

INTERAC E-Transfer
(Canada only) Bank-to-bank transfers between most Canadian banks and credit unions. Your financial data is processed by the bank and never revealed to the merchant. You must already use online banking with a participating institution. Simply contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will email you an invoice, verification info and total within 24 hours. Then login to your online banking, select "Interac E-Transfer" from the Payments/Transfers menu, and enter the verification info. Your bank emails us a notification and we then complete the transfer. E-Transfers must be completed within 3 days. Transaction fees may apply.

Money Order (By Mail)
(Worldwide) A money order is a voucher purchased in cash (it is NOT a cheque) that is mailed to the merchant, who redeems it at a bank. Slower than a Wire Transfer but the sender's fee is lower. You MUST buy an "international" type if you are outside Canada. We only accept money orders purchased at Western Union agents, MoneyGram agents and the postal service. Plan to mail it within 2 days of placing your order to ensure prompt arrival. Items for Money Orders are reserved for up to 10 days only.

Wire Transfer/Instant Money Transfer
(Worldwide) A wire transfer is a payment made at one licensed agent and picked up by the merchant at another. Faster than a Money Order but the sender's fee is higher. We only accept transfers made at Western Union and MoneyGram agents. Contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will send you an invoice via email with a total within 24 hours. Then visit an agent to buy your transfer, and send us the tracking number so we can pick it up. Wire Transfers must be completed within 3 days.

Cash Upon Pick-Up
(Downtown Vancouver BC only) Canadian funds only. We do not have a walk-in storefront, so we do not keep a till/float for cash payments. You can still pay cash (exact change) however you cannot use the online checkout since a cash option does not exist. Please DO NOT use the online checkout, substituting another payment method for cash as this messes up our order tracking system. Simply contact us with the items #'s of products you wish to purchase and we will arrange to meet (12pm-5pm daily except holidays, allowing approx. 2 days for processing), for example at a coffee shop in the Robson @ Burrard area. If you cannot come downtown or have already paid for shipping we MUST ship. Pick-ups must occur within 7 days. Note: fabric pouches, storage boxes, and other gift packaging is only included with shipped orders.

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Bulk Discounts/Wholesale

We are a very small operation and thus cannot offer true "wholesale" prices. We do not have a printed catalogue, our online store contains all the current stock we have. Although our handmade items are created in Canada by the designers themselves, not mass-produced on factory assembly lines, our pricing is very competitive. Therefore we offer retailers a 20% discount off orders valued over $200 USD made in one transaction (total before shipping and tax). Email us with your store name, shipping address, and tax/resale number to get the discount code. The code can be used multiple times and does not expire, and you are not required to buy multiples of the same product.

Exclusions: Sale items and products by designers Kitsune, Lady V, Noctilucence, and Seductive Perils. You may still buy them however they will not affect the minimum order requirement.

Conditions: Only current in-stock quantities are eligible. We do not do advance orders or backorders. Bulk orders are packaged without gift bags, gift boxes, etc. to reduce waste and shipping cost.

Are you a retailer who resells Art of Adornment products?
Tell us about it and we will promote you by adding your shop to our growing list of retailers on the About Us page! If you are placing an order, type a quick note with your store name and location into the "Order Notes" box during Check Out, or send us an email.

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Combined Payments

To save on shipping costs, multiple items must be paid in one single transaction - separate transactions must be shipped separately. Ebay orders must be paid in full at Ebay, and online store orders must be paid in full in the online store. Sorry, purchases from both cannot be combined together, nor items "added on" after payment has been received. Our shipping system is automatically integrated, therefore once an order has been placed and paid for it cannot be combined with any others.

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