General Information

A confirmation email is sent automatically when Check Out is completed. Set your email program to accept mail from contact(at)artofadornment.ca (if not received within 24 hours, check your spam/junk mail folder).

Technical Problem During Check Out?
This is likely because your browser's security settings are set unusually high. First check that your browser is able to accept "cookies" (small pieces of information sent by a web server to store on a web browser - in our case, so the browser can remember what you have in the cart while you visit another store page). Cookie settings are usually under Tools > Options > Privacy but may be different depending on your browser. If this does not solve the problem, see our Techncial Problems FAQ for help.

Sales Tax
In compliance with Canadian tax law, anything sold within our province (BC) must be charged all applicable taxes; orders shipped to other Canadian provinces must be charged GST (or HST if an HST province). Tax is charged on the item total and shipping cost combined, since tax is based upon whatever costs it takes to get the purchase into the recipient's hands.

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What Is PayPal?

PayPal is the world's largest and most trusted online payment checkout system (in fact it is the only online payment system trusted by Ebay and is accepted at Sears, Wal-Mart, FTD, and many others) which processes credit card transactions instantly - no PayPal registration is required. They also offer a service where you can debit funds from your bank account (registration with PayPal required). Your financial information is securely processed by PayPal and is never revealed to the merchant. PayPal is fast, free, secure and safe. You may sign up at www.paypal.com or while checking out, but it is not required.

There are two ways to pay online. Both use the PayPal system, so select "PayPal" during Check Out in either case:

Registered PayPal Account/Debit
Funds are instantly debited from your current PayPal balance, on-file credit card, or on-file bank account. After the Confirm Order screen you are directed to login at PayPal. Tip: for smoother Check Out we recommend you use the same email address in your account profile here as you use at PayPal.

Credit Card Processing* (No PayPal Registration Required)
After the Confirm Order screen you will see a PayPal screen. On the left-hand side you are asked "Don't have a PayPal account? Use your credit card or bank account (where available). Continue". Click the word "continue" and enter your credit card details. Transactions display on statement as "PAYPAL *ARTOFADORNMENT".

*Prepaid VISA/AMEX/MC Gift Cards: These are not actually "credit" cards since they do not require a credit account (they are more like plastic gift certificates) and are issued by many different institutions. Not all types are currently supported by our checkout, and some simply cannot be used for international or online purchases. Cards which do not require the use of a PIN or other security data are not accepted. Before using a prepaid card online it must be registered (see Online or Phone purchases). If you encounter a problem while using your card you must contact the card issuer directly for assistance.

PayPal is available in over 190 countries. If you cannot use PayPal, see Alternate Payment below.

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Alternate Payment

If you prefer not to pay online or cannot because your country is not listed here, see below. If not using PayPal or HyperWallet you will not need to use the online checkout. Your items will be reserved for you for a maximum of 7 calendar days to allow time for processing. If payment is not received within that time, your order will be considered "abandoned" and cancelled. Only payments made through our checkout will appear in your Order History.

HyperWallet (Offered In Checkout)
(North America only) An online payment service which transfers funds between most Canadian banks and credit unions at no cost to you. Your financial data is securely processed by HyperWallet and is never revealed to the merchant. You must already have a registered HyperWallet account.

INTERAC Money Transfer
(North America only) Bank-to-bank payments which transfer funds between Canadian banks and credit unions. Your financial data is processed by the bank and never revealed to the merchant. You must already use online banking with a participating institution. Simply contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will send you an invoice via email with your total in $CAD within 24 hours. Then login to your online banking, select "Interac Email Money Transfer" from the Payments/Transfers menu, and enter the details from our invoice. Transaction fees may apply.

Cash (In Person)
(Downtown Vancouver BC only) Canadian funds in exact change. Our home studio is not open to the public so pick-ups must occur elsewhere (see pick-up). Contact us with your full name, telephone number, the items you wish to purchase (include item #'s!), and a suggested day/time for pick-up within the next 7 days. We will email you a total within 24 hours. If you cannot come downtown for pick-up or have already paid for your order online we MUST ship.

Money Order
(Worldwide) This is a voucher purchased in cash at a bank or post office (you will need to buy an "international" one if you are outside Canada) that is mailed to the merchant, who then cashes it at a bank. Safer than mailing cash, but slower and cheaper than a wire transfer. Contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will send you an invoice via email with a total in $CAD within 24 hours. Plan to mail the money order within 2 days of receiving our invoice to ensure payment arrives promptly.

Western Union Wire Transfer
(Worldwide) This is an instant cash payment sent from any Western Union outlet near you, and picked up by the merchant at any outlet near them. Faster than a money order but the sender's fee is higher. Contact us with your full name, shipping address, and the items you wish to purchase (include item #'s!). We will send you an invoice via email with a total in $CAD within 24 hours. Then visit a Western Union agent, send the transfer, and email us the tracking number so we can pick it up.

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Bulk Discounts/Wholesale

We do not offer wholesale prices, nor a printed catalogue. Our products are hand made in Canada by the designers themselves, not mass-produced on sweatshop factory assembly lines, and our markups are as low as possible. The only discount we offer is 20% off orders valued over $200 USD made in one transaction, on the total before shipping and tax. Email us with your store name, shipping address, and tax/resale number to get the discount coupon code. You are not required to buy multiples of the same product. The code can be used multiple times and does not expire.

Exclusions: Products by designers Atratus, BinarySoul, Kitsune, Lady V, Noctilucence and 10andSix. You may still buy them however they will not affect the minimum order requirement. Sale items will not be further discounted.

Conditions: Only current in-stock quantities are eligible. We do not do advance orders or backorders. Bulk orders are packaged without gift bags, gift boxes, etc. to reduce waste and shipping cost.

Are you a retailer who resells Art of Adornment products?
Tell us about it and we will promote you by adding your shop to our growing list of retailers on the About Us page! If you are placing an order, type a quick note with your store name and location into the "Order Notes" box during Check Out, or send us an email.

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Combined Payments

To save on shipping costs, multiple items must be paid in one single transaction - separate transactions must be shipped separately. Ebay orders must be paid in full at Ebay, and online store orders must be paid in full the online store. Sorry, purchases from both cannot be combined together, nor items "added on" after payment has been received. Our shipping system is automatically integrated, therefore once an order has been placed and paid for it cannot be combined with any others.

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